Privacy Policy

Wilderness Hydro, respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a treatment.

1. What Personal Information We Collect

We collect personal information necessary for us to provide you with our services, such as:

• Contact Information: Name, email address, and phone number for booking confirmations.
• Booking Details: Preferred dates, times, and service choices.
• Payment Information: Payment details are securely processed through our third-party payment provider and not stored on our servers.
• Website Data: Non-personally identifiable information like IP address, browser type, and browsing patterns to improve our website experience.

2. How We Use Your Information

We use your information in ways that align with POPIA’s lawful purposes, specifically:

• To process and confirm bookings.
• To communicate with you regarding your bookings or any changes.
• To improve our services, website, and customer experience.
• To comply with legal requirements or resolve disputes, as necessary.

3. Sharing of Personal Information

Your information will not be sold, rented, or shared outside of Wilderness Hydro except:

• With Service Providers: We may share information with trusted partners (such as payment processors or booking platforms) who assist us in operating our business. These partners are bound by confidentiality agreements.
• When Required by Law: We may disclose your information if required by law or legal process, or to protect the rights, property, or safety of Wilderness Hydro, our clients, or others.

4. How We Secure Your Information

We take reasonable technical and organizational measures to protect your information:

• Our systems are protected by security protocols and regularly updated.
• We ensure that service providers handling your data comply with POPIA and implement security measures.
• Access to your information is limited to authorized employees only.

5. Your Rights Under POPIA

In line with POPIA, you have rights regarding your personal information:

• Access: You may request details of the information we hold about you.
• Correction: You can ask us to correct or update inaccurate information.
• Deletion: You may request that we delete your information when it is no longer needed.
• Objection: You can object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your information will be securely deleted.

7. Cross-Border Transfers

If we transfer your personal information outside of South Africa, we will ensure it is protected by adequate safeguards and that the transfer complies with POPIA requirements.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Wilderness Hydro
6 George Street
Wilderness

Western Cape

Cell: 066 289 5344

This Privacy Policy is intended to comply with the Protection of Personal Information Act (POPIA) of South Africa.

 At The Wilderness Hydro, we are dedicated to providing an exceptional and relaxing experience for all our guests. We welcome you to enjoy our range of services, which are open to the public. Gift vouchers are available for purchase at reception and are valid for one month from the date of purchase. Don’t forget to ask your therapist about our exclusive one-year membership for elite benefits.

Business Hours

Our business hours vary seasonally to best serve our guests:

May to August Monday to Saturday 8:00 – 19:00 | Sunday 9:00 – 17:00

September to April Monday to Saturday 8:00 – 20:00 | Sunday 9:00 – 17:00

We are open on public holidays, except for December 25th and January 1st. On December 24th and 31st, hours are 8:00 – 17:00.

Please note that hours may vary, we recommend confirming with us beforehand.

Payment Information

We welcome major credit cards, though unfortunately, we cannot accept checks, Diners Club, or American Express cards.

A 50% deposit is required for all treatments exceeding R300 in value.

For Hydro packages, a 50% deposit is required to secure your booking.

Gift vouchers are non-refundable, cannot be exchanged for cash, and must be presented at the time of your appointment; otherwise, the full treatment price will be charged.

Terms and Conditions

*To ensure a comfortable and safe environment for everyone, please observe the following guidelines:

– Bring comfortable, open shoes and a bathing costume.

 – Female clients are asked to refrain from water treatments during menstruation for hygiene reasons.

– Please remove contact lenses before treatments and shower beforehand. We recommend leaving valuables and jewelry at home.

– Allow adequate digestion time before your treatment, and refrain from alcohol consumption.

– Inform your therapist if you are pregnant, have skin allergies, or any medical conditions, such as high blood pressure.

– Use of the sunbed is at your own risk, and The Wilderness Hydro assumes no liability for any resulting harm.

– Please silence cell phones upon entering the Hydro premises to maintain a serene atmosphere.

– We cannot be held responsible for lost or damaged personal items.

– Guests under the age of 16 may receive treatment only if accompanied by a parent or legal guardian. Children under 10 are not permitted on the Hydro premises.

The Wilderness Hydro reserves the right to refuse service or admission to any individual, in line with our commitment to provide a respectful, safe, and enjoyable experience for all guests.